Effective date: Jan 31, 2025
This Privacy Policy informs you (or the entity on whose behalf you are using this Service) (“you” or as the context requires “your”) what personal information The Allergy and Asthma Clinic, Inc. may collect and how The Allergy and Asthma Clinic, Inc. uses such information on The Allergy and Asthma Clinic, Inc.’s website (“Website”) (the Website and related services provided through, and intellectual property contained within, the Website, collectively, the “Service”). Any terms capitalized in this Privacy Policy, but not defined, have the meanings assigned to such terms in the applicable Terms of Use.
At The Allergy and Asthma Clinic, Inc., we recognize that privacy of your Personal Information, as defined below, is important. Here is information on what types of personal information we receive and collect whey you use and visit our Website. We never sell your personal information to third parties.
BY USING OR ACCESSING THE SERVICE IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE WILL COLLECT, USE, AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICE. IF YOU USE THE SERVICE ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.
1. Personal Information Collected by the Service. The Allergy and Asthma Clinic, Inc. uses information collected from users of the Service to personalize and improve your visit and experience at the Website and for other purposes set out below. The Allergy and Asthma Clinic, Inc. gathers information in the following ways:
a. Information You Provide to The Allergy and Asthma Clinic, Inc. Through a user’s interactions with the Service, The Allergy and Asthma Clinic, Inc. collects “Personal Information,” which is information that identifies an individual or relates to an identified individual, as defined under the California Business and Professions Code (“BPC”). Personal Information includes, but is not limited to, (i) your first and last name in combination with a social security number, a driver’s license number, an account or credit card number, personal health information, a health insurance policy number, or biometric data; (ii) your username or email address in combinations with a password or security question and answer that permits access to your email account; or (iii) genetic information that is not encrypted, redacted, or otherwise protected by a method that renders the information unreadable or unusable. Personal Information is collected when you establish an online account, book an appointment, place an order, sign up to receive emails, or when you communicate with The Allergy and Asthma Clinic, Inc. about the Website. The Allergy and Asthma Clinic, Inc. will also collect your PHI through patient intake documents if you choose to engage in the Services.
b. Web Beacons. The Allergy and Asthma Clinic, Inc. records data about visits to or transactions made on the Website through the use of Web Beacons. “Web Beacons” are web page elements which may employ cookie technology that enable such recording of data. This information is sometimes known as “clickstream data.” The Allergy and Asthma Clinic, Inc. may use this data to analyze trends and statistics to improve your online experience or our customer service. No Personal Information is collected through the use of Web Beacons on the Website.
c. Mobile Device Identifiers. Mobile device identifiers help The Allergy and Asthma Clinic, Inc. learn more about our users’ demographics and internet behaviors. Mobile device identifiers are data stored on mobile devices that may track mobile device and data and activities occurring on and through it, as well as the applications installed on it. Mobile device identifiers enable collection of Personal Information, such as media access control, address and location, and tracking data, including without limitation IP address, domain server, type of device(s) used to access the Service, web browser(s) used to access the Service, referring webpage or other source through which you accessed the Service, other statistics and information associated with the interaction between your browser or device and the Service.
d. Cross Device Matching. To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners who analyze device activity data and/or rely on your information (including demographic, geographic and interest-based data). To supplement this analysis, we may also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated, or use this data to further analyze usage of Service across devices.
e. Cookies. We may use some or all of the following types of Cookies:
i. Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into the secure areas of our Service. Disabling these Cookies may make certain features and services unavailable.
ii. Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Service, maintain your preferences over time and recognize you when you return to our Service. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
iii. Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Service such as by collecting information about the number of visitors to the Service, what pages visitors view on our Service, how long visitors are viewing pages on the Service, mouse clicks, mouse movements, scrolling activity, and text typed into the Service. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the content for those who engage with our advertising. For example, Google Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Service is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
iv. Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.
v. You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You may also be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. You can also delete all Cookies that are already on your computer. Although you are not required to accept The Allergy and Asthma Clinic, Inc. ’s Cookies, if you block, reject, or delete them, you may have to manually adjust some preferences every time you access the Service as some functionalities may not work.
vi. To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org.
f. Meta Pixel. We use the visitor action pixel from Meta Platforms, Inc. (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Meta,” formerly known as Facebook)) on our Website.
This allows user behavior to be tracked after they have been redirected to the Website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The collected data remains anonymous and we cannot see any personal data of individual users.
However, this data is stored and processed by Meta, which is why we’re informing you, based on our knowledge of the situation. Meta may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Meta’s Privacy Policy, which you can visit at https://www.facebook.com/privacy/policy. You can allow Meta and its partners to place ads on and off Meta. A cookie may also be stored on your computer for these purposes. To learn more about Meta’s privacy practices and make use of various privacy controls offered by Meta, you can visit https://www.facebook.com/privacy/center.
2. Use of Information Collected By The Allergy and Asthma Clinic, Inc. . The Allergy and Asthma Clinic, Inc. uses the Personal Information collected in an effort to improve your experience with the Service, to provide services to you and to communicate with you about information that you request. The Allergy and Asthma Clinic, Inc. may also use Personal Information to help target specific offers to you and to help The Allergy and Asthma Clinic, Inc. develop and improve its Service. Additionally, The Allergy and Asthma Clinic, Inc. may use your Personal Information to do any of the following:
a. Respond to user service requests,
b. Administer user accounts,
c. To perform core business functions,
d. Respond to your questions and concerns,
e. To communicate with users about our products, services, and related issues, and/or
f. Conduct research and analysis.
3. Sharing of Information with Third Parties. The Allergy and Asthma Clinic, Inc. will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Policy. The Allergy and Asthma Clinic, Inc. may disclose Personal Information to its parent, subsidiary, affiliates, and other related companies without your consent. The Allergy and Asthma Clinic, Inc. may disclose Personal Information to service providers for the purposes of operating our business, delivering, improving, and customizing our products or services, sending marketing and communications related to our business, payment processing, and for other legitimate purposes permitted by applicable law. To the extent permitted by law, The Allergy and Asthma Clinic, Inc. will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. The Allergy and Asthma Clinic, Inc. may also use or disclose your Personal Information as permitted by law to perform charge verifications, apply or enforce the Service’s Terms of Use, or protect The Allergy and Asthma Clinic, Inc. ’s rights, interests, or property as well as those of The Allergy and Asthma Clinic, Inc. affiliates, customers, or Service users. If The Allergy and Asthma Clinic, Inc. sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, you agree that The Allergy and Asthma Clinic, Inc. may transfer your Personal Information to a third party as part of that transaction. Exceptions to these requirements may apply where the disclosure of Personal Information is necessary for The Allergy and Asthma Clinic, Inc. to coordinate with service providers, carry out its employment law obligations, or for other reasons as permitted by applicable law.
4. Security of Personal Information. The Allergy and Asthma Clinic, Inc. has reasonable and appropriate safeguards in place to help protect the Personal Information The Allergy and Asthma Clinic, Inc. collects from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Although The Allergy and Asthma Clinic, Inc. attempts to protect the Personal Information in our possession, no security system is perfect, and The Allergy and Asthma Clinic, Inc. cannot promise that your Personal Information will remain absolutely secure in all circumstances.
5. Data Integrity and Purpose Limitation. The Allergy and Asthma Clinic, Inc. limits the use of Personal Information to ways that are compatible and relevant to the purposes for which the Personal Information was collected or subsequently authorized or for which consent was obtained. The Allergy and Asthma Clinic, Inc. will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current.
6. Retention of Personal Information. The Allergy and Asthma Clinic, Inc. will retain your Personal Information as needed to fulfill the purposes for which it was collected. The Allergy and Asthma Clinic, Inc. will retain and use your Personal Information as necessary to comply with The Allergy and Asthma Clinic, Inc. ’s business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.
7. Aggregated De-Identified Information. The Allergy and Asthma Clinic, Inc. may provide aggregated information related to your Personal Information to some of The Allergy and Asthma Clinic, Inc. ’s business partners. This information is used in a collective manner and does not identify you individually in any way. In addition, as set forth in the Terms of Use for the Service, The Allergy and Asthma Clinic, Inc. may, subject to the limitations set out in the Terms of Use, use certain de-identified personal health information.
8. Security.
a. The security of your Personal Information is important to us. We seek to protect your Personal Information from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Information and how we are processing that data. We endeavor to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. We store and process your information on our servers in the United States. We maintain what we consider industry standard backup and archival systems. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account.
b. Although we work to protect the security of your account and other data that we hold in our records, for example, by making good faith efforts to store Personal Information in a secure operating environment that is not open to the public, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot and do not guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.
c. We retain Personal Information about you consistent with all internal policies and procedures. We may retain Personal Information to comply with our legal obligations, resolve disputes or collect fees owed, or as is otherwise permitted or required by our data retention policies and procedures.
9. Children’s Privacy.
a. The Service is not directed to or intended for use by children under 18 years of age. If you are a child under the age of 18, please do not attempt to register for or otherwise use the Service or send us any Personal Information. By accessing, using and/or submitting information to or through the Service, you represent that you are not under the age of 18. As noted in the Terms of Use, we do not knowingly collect or solicit Personal Information from children under the age of 18. If we learn that we have received any Personal Information directly from a child under age 18 without first receiving his or her parent’s verified consent, we will use that Personal Information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Service. We will then subsequently delete that child’s Personal Information. If you believe that a child under 18 may have provided us with Personal Information, please contact us at [email protected].
b. If you are between age 18 and the age of majority in your place of residence, you may use the Service only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may, in compliance with the Terms of Use, use the Service on behalf of such minor child. Any information that you provide us while using the Service on behalf of your minor child will be treated as Personal Information as otherwise provided in this Privacy Policy. If you use the Service on behalf of another person, regardless of age, you agree that The Allergy and Asthma Clinic, Inc. may contact you for any communication made in connection with providing the Service or any legally required communications. You further agree to forward or share any such communication with any person for whom you are using the Service on behalf.
10. Controlling Your Personal Information and Notifications. If you are a registered user of the Service, you can modify certain Personal Information or account information by logging in and accessing your account. If you wish to close your account, please email us at [email protected]. The Allergy and Asthma Clinic, Inc. will use reasonable efforts to delete your account as soon as reasonably possible. Please note, however, that The Allergy and Asthma Clinic, Inc. reserves the right to retain information from closed accounts consistent with our internal data retention policies and procedures. You must promptly notify us if any of your account data is lost, stolen, or used without permission.
11. Links to Third Party Websites from our Website. To the extent that our Website contains links to sites operated by third parties and not related to our products or services (“Linked Websites”), the Linked Websites are not controlled by us and we are not responsible for the privacy practices of those companies. Before disclosing your Personal Information to Linked Websites, we advise you to examine their privacy policies. Disclaimer: Facebook, Twitter, LinkedIn, YouTube, Instagram, nor any other brand mentioned on our Website endorses or sponsor this Website and are in no way affiliated with The Allergy and Asthma Clinic, Inc.
12. Disclaimer of Liability
Neither The Allergy and Asthma Clinic, Inc. nor its contributors will be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone’s use of the information. In no event will The Allergy and Asthma Clinic, Inc., or its contributors be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to: procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, tort (including negligence or otherwise), or any other theory arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, whether based on alleged breach of contract, tortious behavior, negligence or any other cause of action, including but not limited to damages or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, and/or theft, destruction or unauthorized access to, alteration of, or use of any record.
13. Indemnification
User agrees to defend, indemnify, and hold harmless, The Allergy and Asthma Clinic, Inc. and its contributors, any entity jointly created by them, their respective affiliates and their respective directors, officers, employees, and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the on-line service by user or user’s account.
14. Disclaimer of Warranties/Accuracy and Use of Data/Computer Viruses
Although the data found using The Allergy and Asthma Clinic, Inc.’s ‘ systems have been produced and processed from sources believed to be reliable, no warranty expressed or implied is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. The Allergy and Asthma Clinic, Inc. provides this information on an “AS IS” basis. All warranties of any kind, express or implied, including but not limited to the IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, freedom from contamination by computer viruses and non-infringement of proprietary rights ARE DISCLAIMED. Changes may be periodically added to the information herein; these changes may or may not be incorporated in any new version of the publication. Data can also quickly become out-of-date. It is recommended that the user pay careful attention to the contents of any metadata associated with a file, and that the originator of the data or information be contacted with any questions regarding appropriate use. If the user finds any errors or omissions, we encourage the user to , please email us at [email protected].
15. California’s Notice Requirement.
a. Notice. If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, you will receive a notice from us as soon as reasonably practicable, but not later than 45 days, unless we reasonably determine that a breach does not create a likelihood that Personal Information has been or will be misused. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances. If we have your email address, we may notify you by email to the most recent email address you have provided us in your account profile. Please keep your email address in your account up to date. You can update that email address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. You consent to our use of email as a means of such notification. If you prefer for us to use the U.S. Postal Service to notify you in this situation, please email us at [email protected]. Please include your address when you submit your request. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this email address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your Personal Information.
16. Changes to this Privacy Policy. We reserve the right to amend our Privacy Policy at our discretion and at any time. When we make changes to the Privacy Policy, we will notify you by email or through a notice on our website homepage. Use of the information we collect is subject to the Privacy Policy in effect at the time such information is collected. You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. The effective of the latest version of our Privacy Policy is located at the beginning of this Privacy Policy.
17. Contact Information. If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Information, your choices and rights regarding such use, please do not hesitate to contact us at:
Email: [email protected]
Address: 290 Baldwin AvenueSan Mateo, California 94401 Phone: (650) 343-4597
Fax: (650) 343-3402
Open Payments Database Notice. For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospital be made available to the public. You may search this federal database for payments made to physicians and teaching hospitals by visiting this website: https://openpaymentsdata.cms.gov/
“My experience at the clinic has been very positive. Front desk staff is attentive, the nurses are professional, Dr. Engler was precise with his evaluation and billing was accurate. Even with a constant wave of patients coming through the doors the staff provides professional and courteous service. Would definitely recommend to friends and family”
-Ray W
I've been a patient at The Allergy and Asthma Clinic for over 12 years, and I can't speak highly enough of the care I've received. Growing up with severe pollen allergies, I’ve been on and off allergy shots for years, and this clinic has truly been a lifesaver for me. Read More
-Trevor C
I had an amazing experience at this clinic. Dr. Engler and the staff were all extremely welcoming, warm, and thorough in their various lanes of work from the front desk to billing to the assistants to Dr. Engler himself. Read More
-Christina L
Hands down the best place to go for Allergies and Asthma. The staff is incredibly kind and caring and so professional and helpful. I've been going here for over 30 years and they have gone out of their way countless times to make sure that I was well-cared-for. Read More
-Sandi S.
Had 2 visits here and the recommendations worked to drastically reduce my seasonal allergies. The staff is friendly aNR professional and the office is very clean. They go the extra mile to prevent germ and virus spread.
-David G
Love all the help from Dr. Engler + all the friendly staff! It’s a pleasure receiving care here, and these shots have improved my allergies significantly. It can be 30 minutes wait time to receive your shots during peak hours though, so plan accordingly! :)
-Linda Q
Dr. Engler is great and his staff, both medical and administrative, are wonderful. Dr. Engler is competent, caring, and listens better than any doctor I've ever had, constantly and patiently asking if I have any more questions. Read More
-Tom B
First and foremost let me start by saying that these people did one hell of a job figuring out my sinus problems. When I first arrived there, I explained what was going on with me having excessive inflammation in the sinus. Read More
-Johnathon T
“Wow! I'm going to age myself by saying that I haven't received customer care like this in decades! Finally a doctor and staff that are consistently welcoming and caring across the board.”
-Tee J
"I highly recommend coming here to see Dr. Andrew Engler (and shout-out to nurse Jessica) for allergies for experienced and high-quality care. This is one of the best-run doctor's office / clinic I've ever gone to and the people are so nice, patient, helpful (nurses, front desk, doctor). The allergy test was comprehensive (~80 allergens) and aftercare was great. They also had billing come talk to me to make sure I understood the pricing since it was a long-term treatment plan. Great experience."
-Jenny Li
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First and foremost let me start by saying that these people did one hell of a job figuring out my sinus problems. When I first arrived there, I explained what was going on with me having excessive inflammation in the sinus…after they tested me, I found out that I was being exposed to dust mites which gave me a strong reaction. I followed the doctors guides lines in terms of cleaning my room and ever since, my sinus inflammation went away for good and now I have a healthy sinus. Thank you for everything.
My 10 year old son also has allergies and asthma and the staff makes sure that he feels well taken care of and comfortable, despite his having Autism and ADHD. He actually looks forward to going there with me, whether it be for my allergy shots or even when he needed allergy skin testing. When you’re a patient at the Allergy and Asthma clinic, you are treated as if you are the only patient they have, even when the waiting room is full. Dr. Engler has hired truly excellent staff, from the front desk people to the nurses and medical assistants. If you have allergies and/or asthma and you live on the Peninsula or even in the city, I highly recommend that you visit the Allergy and Asthma Clinic. They are truly amazing and will make you feel so much better.